We are passionate about making a difference. We are always on the lookout for ways to make our services even better.
Friends and Family Test
First Community Health and Care are proud to work with IWantGreatCare our technical partner to provide the Friends and Family Test to our service users.
The NHS Friends and Family Test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services. It was introduced in 2013 and asks service users whether they would recommend services to their friends and family if they needed similar care or treatment. This means that you are able to give quick feedback on the quality of the care you receive, giving us a better understanding of the needs of our service users, enabling continuous improvements to our services.
To find out more, please visit: NHS friends and family test
We encourage everyone who uses a First Community service to give us feedback either via the IWantGreatCare website, Patient Opinion or your preferred method of choice. You should receive a Friends and Family Test form as part of our service. Please ask your healthcare professional for more details.
You can read our organisational scores and reports below.
In Your Shoes
‘In Your Shoes’ is our patient experience strategy for First Community. With service users, carers and our local community telling us what it is really like to visit our services, In Your Shoes gives us new and unique feedback on how we operate, present ourselves and deliver care in the community.
Download In Your Shoes to find out more.
Care Quality Commission
The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. First Community was inspected in March 2017 and was rated Outstanding. This means First Community is one of the top 2% of health and care organisations nationally inspected by CQC.
First Community has two registered sites with the CQC – Caterham Dene Hospital and Forum House. The CQC carries out routine inspections of our sites.
You can read our reports on the CQC website.
Nursing Times Awards Finalist 2015
First Community have been shortlisted as finalists twice in the Improving Staff Experience category for our work in staff engagement and a menu of clinical supervision, designed by Quality Improvement Facilitators Emma Marcroft and Carol Evans.
First Community now have to present work to a judging panel before the winner is selected on Thursday 12th November at the Grosvenor House Hotel, Park Lane, London.