Company Strategy 2017-20
We published a new company strategy for First Community for 2017 to 2020 to provide refresh how we drive forward the improvements we, and our partners and commissioners, want to make. You can read it here.
Business Plan 2019-20
First Community's Business Plan sets out our priorities for 2019-20.
Equality and diversity
As a healthcare provider, an employer and a social enterprise, First Community is committed to ensuring equality and inclusion are at the heart of what we do and the way we work. This means that we undertake to act equitably and fairly at all times, towards our patients and service users and our staff. We take serious our obligations under the Equality Act to:
- Eliminate unlawful discrimination, harassment and victimisation and other conduct that is prohibited by the Act (Equality Act 2010)
- Advance equal opportunities between people who share a characteristic and those who don’t
- Foster good relations between people who share a characteristic and those who don't
Accessible Information Standard
The Accessible Information Standard aims to ensure people who have a disability, impairment or sensory loss get information he/she can access and understand and any communication support needed. We ask patients, services users and carers if they have information or communication needs and how we can meet those needs. We record this information on records, highlight this so it is clear to colleagues, share this as appropriate and provide information in the correct format as needed. You can read more about this on the NHS England website.
Quality Account and Annual Report
Find out more about First Community and the services we provide in our Quality Accounts and Annual Report:
First Community's self-certification licence can be downloaded here: Self certification 2018
First Community's privacy notice updated in July 2019 outlines how we manage your personal information and how we meet our obligations under the GDPR (General Data Protection Regulation) 2018.
Fraud, bribery and corruption statement
You can read First Community's statement on our approach to fraud, bribery and corruption here