Key documents

If you want to find more about First Community, our plans, reviews and our approach, this area covers some of our key documents.

Company Strategy 2017-20

We published a new company strategy for First Community for 2017 to 2020 to provide refresh how we drive forward the improvements we, and our partners and commissioners, want to make. You can read it here.

First Community Company Strategy 2017-20


Business Plan July 2021 - March 2022

First Community's Business Plan sets out our priorities for July 2021 to March 2022.


Quality Account and Annual Report

Find out more about First Community and the services we provide in our Quality Accounts and Annual Report:


First Community Annual Report 2019-20


Health and Safety 

This report provides an overview of the Health & Safety management within First Community and summarises the development during 2019/20.

General Statement of Intent

QMS ISO 45001 Certificate


Equality and diversity

As a healthcare provider, an employer and a social enterprise, First Community is committed to ensuring equality and inclusion are at the heart of what we do and the way we work. This means that we undertake to act equitably and fairly at all times, towards our patients and service users and our staff. We take serious our obligations under the Equality Act to:

  • Eliminate unlawful discrimination, harassment and victimisation and other conduct that is prohibited by the Act (Equality Act 2010)
  • Advance equal opportunities between people who share a characteristic and those who don’t
  • Foster good relations between people who share a characteristic and those who don't

Our diversity is one of our greatest strengths and we continue to strive to build an inclusive culture. Racism will not be tolerated by First Community.

First Community Equality Diversity and Inclusion Report 2019 – 2020

First Community Equality, Diversity and Human Rights Annual Report 2018-19

First Community equality objectives   

Workforce Race Equality Standard - April 2019

Worforce Race Equality Standard - Action plan 2019/20

First Community Gender Pay Gap Report March 2019


Accessible Information Standard

The Accessible Information Standard aims to ensure people who have a disability, impairment or sensory loss get information he/she can access and understand and any communication support needed.  We ask patients, services users and carers if they have information or communication needs and how we can meet those needs. We record this information on records, highlight this so it is clear to colleagues, share this as appropriate and provide information in the correct format as needed. You can read more about this on the NHS England website


Self-Certification Licence 

First Community's self-certification licence can be downloaded here: Self certification 2021


Information Governance

Data Protection Officer Report 2019/20

Privacy Notice

First Community's Privacy Notice was  updated in July 2019 and outlines how we manage your personal information and how we meet our obligations under the GDPR (General Data Protection Regulation) 2018.

This document explains:

  • Why we collect information about you
  • Your rights
  • How we use your information
  • Oversight and responsibility - including details of our Senior Information Risk Owner, the Caldicott Guardian and Data Protection Officer. 


First Community are committed to the continuous improvement of Information Governance through the development of clear policies and procedures for the whole organisation.


Fraud, Bribery and Corruption Statement

You can read First Community's statement on our approach to fraud, bribery and corruption here

Anti slavery statement

First Community's Modern Slavery Statement