First Community Health and Care rated outstanding by CQC

Published on 18/08/2017

First Community Health and Care rated outstanding by CQC


Redhill-based First Community Health and Care has been rated outstanding by CQC following an inspection of its services in March 2017 putting First Community in the top 2% of health organisations inspected by CQC in England. The report was published on 18 August 2017.


First Community is a social enterprise providing NHS community health services - such as district nursing, community physiotherapy, and children’s health visiting - across east Surrey and in parts of West Sussex. It also runs Caterham Dene Community Hospital. First Community employs more than 450 local nurses, therapists, other health care professionals and support staff.


The CQC’s overall rating for the community health services provided by First Community was Outstanding. The inspection covered community services for adults, children and young people, and inpatients. The CQC rates organisations against five elements – are services safe, caring, effective, responsive and well-led. First Community’s services were rated outstanding for caring, responsive and well-led and good for safe and effective.


‘I am so proud of the whole team across First Community. I know from the positive feedback we get from patients that we provide high quality care and now to have this recognition from CQC that we are providing outstanding services is a great endorsement. It is a reflection of the commitment and hard work of all colleagues in every department and in every location,’ said Sarah Billiald, First Community Chief Executive.


‘As a local social enterprise, which grew out of the NHS, we are driven by our commitment to provide high quality health services for our communities. I truly believe that this rating of outstanding from CQC proves that community interest companies, where services are delivered by an employee-owned organisation together with the community, delivers the best results for all,’ said Chairman Elaine Best.


You can find our full CQC report at:

Related Articles: CQC, Quality, Outstanding