First Community Outstanding Staff Survey Results

Published on 20/02/2020

First Community, (local NHS health care provider in east Surrey and parts of West Sussex), released their results from the 2019 NHS Staff Survey on 19 February 2020. The feedback in the annual survey is extremely positive with the majority of staff indicating First Community really is an outstanding health care organisation.

Over 350 staff took part in the survey with a response rate of 79%, compared with 71% last year and a national average of 48%. This is the highest response rate across NHS community providers.

Staff feedback includes:

  • 87% of staff would be happy with the standard care if offered to a friend or relative (this is in comparison to 77% across all community providers and 71% national average)
  • 86% of respondents said the care of patients/service users is the organisations top priority (this is in comparison to 81% across all community providers and 77% national average)
  • 75% would recommend First Community as a place to work (this is in comparison to 66% across all community providers and 63% national average).

­­­­­­­Reflecting on the results Sarah Billiald, Chief Executive commented: “I am delighted with these results, our staff are highly engaged and determined to provide outstanding care to all our patients. Here at First Community we provide first rate care by first rate people. The survey results show how we are doing this and I feel our focus on employee wellbeing has really helped us achieve these strong results. If you are considering a career in health care with a CQC rated “outstanding” organisation visit our webpage.”