First Community welcomes first visit from CQC

Published on 21/05/2013
First Community Health and Care CQC Visit

Summary of CQC Inspections in First Community Health & Care 2012/2013

First Community Health and Care were visited by the Care Quality Commission (CQC) on 19th March and 25th March 2013 as unannounced (routine) inspections. CQC is the independent regulator of all health and social care services in England. First Community have two registered sites with the CQC.

Both our main sites, St John’s Court and Caterham Dene Community Hospital were visited. These inspections were to check that the essential standards of quality and safety were being met.

At St John’s Court, they looked at personal care and treatment records of people who use our services and they talked with staff. They inspected five of the essential standards which were:-

  • Consent to care and treatment
  • Care and welfare of people who use our services
  • Management of medicines
  • Requirements relating to workers (such as CRB checks)
  • Complaints

We are delighted to report that First Community Health and Care met all of the required standards.

At Caterham Dene Hospital, CQC looked at the personal care records of people who used the service and observed directly who they were being cared for (and at each stage of their care and treatment). They talked with people, carers and their family members who use the service as well as members of staff.

They inspected five of the essential standards which were:-

  • Consent to care and treatment
  • Care and welfare of people who use our services
  • Safeguarding people who use services from abuse
  • Supporting workers
  • Assessing and monitoring the quality of service provision

We met all of the essential standards except for ‘care and welfare of people who use services’. We were asked to make minor adjustments to improve the inpatient record. This will help us to reflect better care planning for patients.

How will we improve this?

We now have an action plan in place to improve the care record of people who use our services. We were very pleased with the overall outcome of both our reports and will work hard to improve on the standard we missed:

  • We have set up a ‘task and finish’ group, with a range of health professionals including nurses, an occupational therapist, a physiotherapist, a pharmacist, a social worker and a healthcare assistant to review the current patient record. This will be completed by the end of June 2013.
  • New records will be designed so that they meet ‘best practice’ standards and professional requirements
  • We will ensure all relevant staff are trained to use the new records
  • Staff will have to demonstrate competencies regarding the new records by July 2013
  • We will keep a record of all staff who have attended training
  • We will ensure that spot checks are carried out on in-patient records during visits to the hospital by Board members
  • A record keeping audit will be undertaken once all the changes have been implemented.

Please view our CQC reports and visit our welcome page to read our latest reviews and to look at comments on patient opinion, or contact us on for more details.

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