First Community Health and Care used as example of outstanding practice in CQC State of Care report

Published on 10/10/2017

Redhill-based, community healthcare provider, First Community Health and Care, has been used as a case study of outstanding practice in the CQC annual State of Care report. Launched in Westminster on Tuesday 10 October, the report is the CQC's assessment of health and social care in England and looks at the trends, highlights examples of good and outstanding care, and identifies factors that maintain high-quality care.


First Community was rated Outstanding by CQC following an inspection of its services in March 2017 putting First Community in the top 2% of health organisations inspected by CQC in England.


The State of Care report praises First Community’s “exceptionally strong commitment to equality and diversity across the organisation” and its supportive culture towards Black and minority ethnic (BME) staff and staff with learning disabilities.


The CQC’s overall rating for the community health services provided by First Community was Outstanding. The inspection covered community services for adults, children and young people, and inpatients. The CQC rates organisations against five elements – are services safe, caring, effective, responsive and well-led. First Community’s services were rated outstanding for caring, responsive and well-led and good for safe and effective.


The State of Care report highlights that, “The organisation showed outstanding practice in embedding equality in all of their work, particularly with harder to reach communities, including the local Gypsy, Roma and Traveller communities.”


Sarah Billiald, Chief Executive of First Community attended Westminster for the launch of the report. She said, “I am so proud of the whole team across First Community. I know from the positive feedback we get from patients that we provide high quality care and this recognition from CQC that we are providing outstanding services is a reflection of the commitment and hard work of all colleagues in every department and in every location.” 


You can find the full report here.