Top rate results from First Community‘s first NHS staff survey

Published on 10/03/2017
Nurse Tracy with patient laughing

Results from the national NHS staff survey puts First Community Health and Care among the best in the country. Of the staff who look part, 86% said they would be happy with the standard of care provided by First Community if a friend/relative needed treatment. This compares to 74% with other similar community-based NHS organisations across the country. First Community Health and Care provides community-based health care services for the NHS across east Surrey and part of West Sussex.

Nearly 90% of staff said care of patients is First Community’s top priority compared to 74% nationally and 73% staff would recommend First Community as a place to work, compared to 55% nationally.

‘These are a fantastic set of results, demonstrating the high quality of the care and services we provide, I am extremely proud of all of my colleagues who work so hard,’ said Chief Executive Sarah Billiald. ‘From the district nurse team providing care in people’s homes, to the health visiting team who support parents with their new babies, every day the First Community team works tirelessly to help keep our local community well and manage their health and well-being. 

The NHS Staff Survey is among the largest staff surveys in the UK. As a provider of NHS community services, First Community chose to take part in the survey and commissioned Picker Institute Europe to carry out the survey as one of two licenced providers. This year, Picker Institute Europe was commissioned by 8 community providers and our final results have been compared to the average results with these organisations. Compared to the other community providers whose survey was administered by the Picker Institute, First Communities return rate was 63% compared to 51% nationally.

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For more information contact: Jenny Rawlinson or Eleanor Stock, Communication Team, First Community Health and Care, 01737 775462

Notes for editors: First Community is an award-winning organisation which is part of the NHS family delivering community healthcare services in east Surrey and the surrounding area. We offer a friendly face with highly rated, well-run services, delivered by our skilled people. We provide high-quality nursing and therapy teams, children and family services as well as a ward, rapid assessment clinic and Minor Injuries Unit at Caterham Dene Hospital. We are passionate about the communities where we work and we really do put community first. It’s at the heart of what we do. As a social enterprise, our people share in ownership and decision-making, taking responsibility for delivering great care. We also work together to identify any savings we can make, creating additional funds that go straight back into the local community

The NHS staff survey results were published on 7 March 2017. This was the first year First Community Health and Care has taken part in the nation-wide survey. The survey went out to over 982,000 staff across 316 trusts, clinical commissioning groups, commissioning support units and other NHS organisations in England. Staff were eligible to take part if they were employed directly by an NHS organisation on 1 September 2016. More than 423,000 staff took part in the survey between October and December 2016, via either a postal or online questionnaire. Visit for more information about First Community Health and Care. Follow First Community on Twitter @1stchatter

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