The team provide general advice relating to mental health and dementia, and initial assessments will take place alongside the First Community healthcare practitioner that made the referral to the Mental Health Nurse Advisors.
This service is not a mental health crisis service and therefore is not suitable for patients who have active suicidal ideation, present a significant risk of harm to themselves or others, or are acutely unwell requiring psychiatric treatment, such as those experiencing florid psychosis.
In cases of the above, where a person presents an imminent significant risk of harm to themselves or others, they should call 999 for emergency assistance. Otherwise, the patient’s GP must be urgently contacted. Further advice, including out of hours can be sought from NHS 111 or the Surrey Mental Health Crisis Line on 0800 915 4644 which are 24/7 services.
For urgent support
If you cannot wait to see a doctor and feel unable to cope or keep yourself safe, contact one of the organisations below (available 24/7) to get support right away. For further information visit NHS advice on dealing with a mental health crisis or emergency.
Call 999 for emergency assistance
Call 0800 915 4644 - Surrey Mental Health Crisis Line
Call 116 123 - Samaritans free listening support
Available to listen at any time of the day or night, you can talk to them about anything that's troubling you, no matter how difficult. For further information please visit the website visit the Samaritans website).
Text Shout to 85258
24/7 crisis text support for times when you need immediate assistance. Visit www.giveusashout.org for further information.
Call 0800 1111 - Childline for anyone aged under 19
You can also visit the Childline website for further information.
People with hearing problems can use the NHS 111 British Sign Language (BSL) service.
Additional support services
Call NHS 111 for non emergency assistance (if you cannot get help online)
Every Mind Matters for online support
Expert advice, practical tips and plenty of help and support available to access online if you're stressed, anxious, low or struggling to sleep.
Call 0800 58 58 58 - CALM (the Campaign Against Living Miserably)
For people in the UK who are down or have hit a wall for any reason. Available daily, 5pm to midnight. You can also access free, anonymous webchat with trained CALM staff or visit the CALM website for further information.
Free NHS psychological therapies services
If you live in England, in most areas you can refer yourself for free, non-urgent NHS psychological therapies services, also known as IAPT (Improving Access to Psychological Therapies) services, which provide evidence-based treatments for depression and anxiety.
Hub of Hope
No matter what you're going through, you should not have to do it alone. The Hub of Hope is a national database that brings together local mental health services.
Surrey Information Point
An online directory for local mental health information and support services can be found at Surrey Information Point, including those offering advice and support to those with mental health problems, financial issues and crisis and emergency services.
For local mental health information and support services, aimed at young people, an online directory can be found at the Surrey Local Offer website.
Mental health self-help resources
Select the tiles below to view a range of self-help information and resources.