Involvement & feedback

We are committed to improving the services we provide. We work closely with NHS Surrey Heartlands Clinical Commisioning Group, and other CCGs, which buy and monitor our services on behalf of the NHS, so we provide the most up to date clinical care and services, in line with NICE and NHS England guidelines.

First Community services

We want to hear from patients, carers and others about the care you receive from us. You can do this by completing a Friends and Family questionnaire, speak to any member of staff, or contact us to make a complaint, offer feedback or provide a compliment.

We also want to involve local people when we are considering changing services. This joint planning of clinicians providing services and local people who have experience with us - or who might need care from us in the future - enables us to make the right choices and best health and care services. Please do consider getting involved. There is a list of options to share your views here.


Watch Sandra talk about her Covid-19 recovery.

Watch Tim talk about his experiences of Caterham Dene Hospital.

Watch Shenaz share her story as she recovers from Covid-19.