Involvement & feedback

We are committed to improving the services we provide. We work closely with NHS Surrey Heartlands Clinical Commissioning Group, and other CCGs, which buy and monitor our services on behalf of the NHS, ensuring we provide the most up to date clinical care and services, in line with NICE and NHS England guidelines.

You can find out more about how we are doing here

First Community services

We want to hear from our patients, their carers and others about the care received from us. You can do this using the various methods shown below.

We also want to involve local people when we are considering changing services. This joint planning of clinicians providing services and local people who have experience with us - or who might need care from us in the future - enables us to make the right choices, and provide best health and care services. Please do consider joining our First Community Network (details below). 

Here are some words that our patients have used to describe First Community Staff in June 2022

Words patients use to describe staff June 2022


Watch Tim talk about his experience of Caterham Dene Hospital.


Patient Compliments June 2022

Falls Prevention Team Feedback
Well Done to the Minor Injuries Unit


Patient Compliments July 2022 

Compliment for Audiology Team
First Community Network

Join our First Community Network

Find out how to join our First Community Network to have an input into the way community health services are provided and developed.
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Complete the Friends and Family Test questionnaire to rate the level of care you have received

Enter a code if you have been given one or search for the service.
People talking

Tell us your full story

Tell us about the care you've received from our teams.
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Submit your feedback using an online form

Fill in this online form to share your feedback with us.
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Find out more about compliments and complaints

Including our fair processing notice, complaints policy and the local resolution process