Involvement & feedback

We are committed to improving the services we provide. We work closely with NHS Surrey Heartlands Clinical Commissioning Group, and other CCGs, which buy and monitor our services on behalf of the NHS, ensuring we provide the most up to date clinical care and services, in line with NICE and NHS England guidelines.

You can find out more about how we are doing here

First Community services

We want to hear from our patients, their carers and others about the care received from us. You can do this using the various methods shown below.

We also want to involve local people when we are considering changing services. This joint planning of clinicians providing services and local people who have experience with us - or who might need care from us in the future - enables us to make the right choices, and provide best health and care services. Please do consider getting involved with our patient panel (details below). 

 

Watch Sandra talk about her Covid-19 recovery.

Watch Tim talk about his experience of Caterham Dene Hospital.

Watch Shenaz share her story as she recovers from Covid-19.

 

District nursing team feedback May 2020
Paediatric Therapies - Aug 2020
District Nursing - Aug 2020
Immunisation Team - Aug 2020

Complete the Friends and Family Test questionnaire to rate the level of care you have received

Enter a code if you have been given one or search for the service.

Tell us your full story

Tell us about the care you've received from our teams.

Submit your feedback using an online form

Fill in this online form to share your feedback with us.

Find out more about compliments and complaints

Including our fair processing notice, complaints policy and the local resolution process

Join our patient panel

Find out how to join our patient panel and have more input into the way community health services are provided and developed.