CQC rating

First Community rated ‘Good’ with some outstanding services in latest CQC Report

Today the Care Quality Commission (CQC) published its report following an unannounced inspection in March and April 2022.  

The CQCs overall rating for community health services provided by First Community was ‘Good’ across each of the five CQC domains; Safe, Effective, Caring, Responsive and Well-Led with an overall outstanding rating for their Community Urgent Care Service.

First Community Network

Join the First Community Network to have your say on the way community health services are provided and developed

The First Community Network enables members of the public to have an input into the way community health services are developed and gives people a choice of how they would like to be involved.  

To achieve its aim of delivering community-based healthcare that suits the needs of its patients, First Community wants to listen to the voices, views, and opinions of those in the community it serves.

Patient Safety Partner

First Community seeking to recruit a Patient Safety Partner

First Community’s Patient Safety Partner role is open to members of the public to work as an advisor to help us deliver safe healthcare across the organisation.

This innovative position which stems from a growing body of work both nationally and within First Community, focusses on involving patients across all levels of healthcare with particular focus on improving safety.

Rehabilitation Assistants from First Community's Intermediate Care Team

First Community and Mole Valley Life work together to install assistive technology in homes to help keep east Surrey residents safe

Working collaboratively with Mole Valley Life, First Community’s Responsive Services have supported the installation of emergency lifeline alarms and key safe boxes for east Surrey residents.

Since the pilot project launched in March 2022, Mole Valley Life, who are operated by Mole Valley District Council, have provided First Community with emergency kits to use with their patients.

Urgent Community Response Team

Fantastic start for First Community's Urgent Community Response Service

In December 2021, First Community launched a new Urgent Community Response (UCR) service which aims to provide a two-hour response to patients to avoid unnecessary hospital admissions.

Patients are referred to the service from community healthcare professionals, paramedics, NHS 111 and GPs for conditions such as reduced mobility, confusion or after experiencing a fall.   


Covid-19 hasn’t gone away and in recent weeks there has been an increase in infections

It’s been a number of months since the easing of Covid-19 restrictions, and we are all enjoying some normality after a challenging two years which impacted all corners of life. As we now look forward to life without restrictions and head into the social summer holiday period, we must keep in mind that the virus has not gone away.

long covid

Help improve NHS Long COVID services

An important and exciting opportunity is being advertised for you to contribute your long COVID lived experience to help improve Long COVID services. NHS England’s Long COVID Programme sets the national policy and commissioning standards for post COVID services.

“Working with people with lived experience is vital to ensuring our work considers the needs of all those affected by long COVID. Please contact us if you feel you can bring your experience to our team.”
Hazel Nyamajiyah, Senior Policy Manager at NHS England and NHS Improvement