Accessibility statement

This accessibility statement applies to www.firstcommunityhealthcare.co.uk only.

This website is run by First Community Health and Care.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change contrast levels
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made our information as simple as possible to understand.

AbilityNet has advice about making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible and it is currently mostly compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. Some of this content may include:

  •  modifying the line height or spacing of text
  • videos not having captions
  • PDFs not being accessible to screen reader software

What we're doing to improve accessibility

We continue to improve accessibility on this website and any new content will be reviewed for accessibility before implementation.
We have also undertaken a page by page review of the entire site, checking language, adding alternative text to all images and evaluating font size and all PDFs. 

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
    email  fchc.comms@nhs.net
    call 01737 775 450
We'll consider your request and get back to you within 30 days.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact our communications team on:
    email  fchc.comms@nhs.net
    call 01737 775 450

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the  Equality Advisory and Support Service (EASS).

Technical information about this website's accessibility

First Community Health and Care is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance and the exemptions listed below.

Non-compliance with the accessibility regulations

These issues will be fixed by February 2024:

  • Some buttons are not larger than 44×44 pixels (WCAG 2.5.5).
  • At all zoom levels, the main menu can't be easily closed with keyboard only (WCAG 1.4.13).
  • At high zoom levels, sometimes breadcrumbs force the page to scroll in two dimensions (WCAG 1.4.10).

These issues will be fixed when we find them, either through accessibility audits or regular content review:

  • Some pages and documents have a reading age higher than 16 (WCAG 3.1.5). We regularly review our written information to ensure everyone can understand it, but sometimes we have to publish information of a legal or clinical nature. Where possible, we link to additional information that is easier to read.
  • Some of our PDFs do not have accessible titles: we know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use open standards (such as CSV) and HTML pages instead. Where we find documents that are not accessible, we will either fix them, convert them to HTML pages, or remove them.
  • Some of our embedded videos may not have names that are readable by screen readers (WCAG 4.1.2).

Content that's not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. For example, we do not plan to fix board papers published before September 2018.

We know PDFs and closed file formats are difficult to use for people with accessibility needs, so wherever possible we use HTML pages instead.

If you need any information in an accessible format, please contact us.

Auto-generated captions

Some of the videos we publish include auto-generated captions. Auto-generated captions comply with accessibility regulation, but if you see anything wrong in any of our video captions, please contact us.

Preparation of this accessibility statement

This statement was prepared on 22 January 2021. 

This website was last tested on 10 April 2025. The test was carried out by the First Community Health and Care Communications team and out Supplier VerseOne.