Neighbourhood Navigation
About the service
First Community's Neighbourhood Navigation service provides social prescribing to connect you to local non medical community-based services to enhance your overall wellbeing.
There are many daily challenges which may impact your health and wellbeing which are often not medical. Stress, financial challenges, social isolation, loneliness, and many other experiences can have a negative impact on your health, and prescribing medications isn't always the answer.
Watch the following video below to find out about the service: https://vimeo.com/1123510551/c5a95256b3?fl=pl&fe=sh
How to access the service
Referral
The service is available to anyone aged 18 or over and you can be referred into the service by your GP or other healthcare professional. The team cover the east Surrey area and work closely with local GPs and health professionals. You can download a map showing the east Surrey GP practices here: East Surrey Neighbourhood map.pdf [pdf] 189KB or search for a local practice.
Once you're referred to the service you will be contacted by a neighbourhood navigator who will spend time with you to understand your needs and be able to either signpost or refer you directly into a local service that can support you. The navigator will be there to help you make that first step and support you through the process.
Self help: Joy online marketplace
You can also access the Joy platform to search for your own support to improve your own wellbeing; this could be joining a group, a club or activity of your choice.
The team
The team consists of five neighbourhood navigators and one communications & engagement officer.
The neighbourhood navigators work closely with you once you are referred into the service to find the best community support to improve your health and wellbeing.
The communications and engagement officer engages and builds relationships with a range of local stakeholders across east Surrey promoting the key benefits of the service.
How to list your community service on the Joy platform
If you are a local east Surrey community group, service or support group please create your own listing on Joy. By adding your details, you will be directly supporting the service and helping people towards a healthier lifestyle.
You can add your details by going onto Joy, select add a new service then complete the relevant information such as what your service does and if you can receive referrals.
The below video gives community organisations a clear understanding of how to get their information on Joy and how the referrals work.