Company Strategy 2017-20
We published a new company strategy for First Community for 2017 to 2020 to provide refresh how we drive forward the improvements we, and our partners and commissioners, want to make. You can read it here.
Business Plan July 2021 - March 2022
First Community's Business Plan sets out our priorities for July 2021 to March 2022.
Quality Account and Annual Report
Find out more about First Community and the services we provide in our Quality Accounts and Annual Report:
Health and Safety
This report provides an overview of the Health & Safety management within First Community and summarises the development during 2020/21.
Equality and diversity
As a healthcare provider, an employer and a social enterprise, First Community is committed to ensuring equality and inclusion are at the heart of what we do and the way we work. This means that we undertake to act equitably and fairly at all times, towards our patients and service users and our staff. We take serious our obligations under the Equality Act to:
- Eliminate unlawful discrimination, harassment and victimisation and other conduct that is prohibited by the Act (Equality Act 2010)
- Advance equal opportunities between people who share a characteristic and those who don’t
- Foster good relations between people who share a characteristic and those who don't
Our diversity is one of our greatest strengths and we continue to strive to build an inclusive culture. Racism will not be tolerated by First Community.
Accessible Information Standard
The Accessible Information Standard aims to ensure people who have a disability, impairment or sensory loss get information he/she can access and understand and any communication support needed. We ask patients, services users and carers if they have information or communication needs and how we can meet those needs. We record this information on records, highlight this so it is clear to colleagues, share this as appropriate and provide information in the correct format as needed. You can read more about this on the NHS England website.
First Community's self-certification licence can be downloaded here: Self certification 2021
First Community's Privacy Notice was updated in July 2019 and outlines how we manage your personal information and how we meet our obligations under the GDPR (General Data Protection Regulation) 2018.
This document explains:
- Why we collect information about you
- Your rights
- How we use your information
- Oversight and responsibility - including details of our Senior Information Risk Owner, the Caldicott Guardian and Data Protection Officer.
First Community are committed to the continuous improvement of Information Governance through the development of clear policies and procedures for the whole organisation.
Fraud, Bribery and Corruption Statement
You can read First Community's statement on our approach to fraud, bribery and corruption here
Anti slavery statement
First Community's Modern Slavery Statement
Domestic Abuse Statement
Domestic abuse - you are not alone
First Community Health and Care is committed to supporting victims and survivors of domestic abuse.
Domestic abuse is not always visible, it can feel scary and isolating but you are not alone.
If you, or a loved one, are the victim of domestic abuse our practitioners can help you to access confidential support through East Surrey Domestic Abuse Service (ESDAS).
Contact ESDAS in confidence on 01737 771350 9am - 4pm Mon – Fri
SMS 07860 039720
If it is safe to do so, you can also download the Bright Sky App or visit their website which is for anyone experiencing domestic abuse, or who is worried about someone else. www.bright-sky.org.uk
In an emergency dial 999