Key documents and statements

If you want to find more about First Community, our plans, reviews and our approach, this area covers some of our key documents and statements.

Vision, Mission, Values and Strategic Approach 2020 - 2024

First Community's Vision, Mission and Strategic Approach 2020 - 2024

Business Plan 1 April 2022 - 31 March 2023

First Community's Business Plan sets out our priorities for 1 April 2022 - 31 March 2023. 

Quality Account and Annual Report

Find out more about First Community and the services we provide in our Quality Accounts and Annual Report:

Quality Account 2021-22

First Community Annual Report 2020-21

Health and Safety 

This report provides an overview of the Health & Safety management within First Community and summarises the development during 2020/21.

General Statement of Intent

QMS ISO 45001 Certificate


Green Plan 2022

Equality and diversity

As a healthcare provider, an employer and a social enterprise, First Community is committed to ensuring equality and inclusion are at the heart of what we do and the way we work. This means that we undertake to act equitably and fairly at all times, towards our patients and service users and our staff. We take serious our obligations under the Equality Act to:

  • Eliminate unlawful discrimination, harassment and victimisation and other conduct that is prohibited by the Act (Equality Act 2010)
  • Advance equal opportunities between people who share a characteristic and those who don’t
  • Foster good relations between people who share a characteristic and those who don't

Our diversity is one of our greatest strengths and we continue to strive to build an inclusive culture. Racism will not be tolerated by First Community.

First Community Equality Diversity and Inclusion Report 2019 – 2020

First Community Equality, Diversity and Human Rights Annual Report 2018-19

First Community equality objectives   

Workforce Race Equality Standard - July 2021

Gender Pay Gap Report 2020 - 2021

Gender Pay Gap Report March 2019

Accessible Information Standard

The Accessible Information Standard aims to ensure people who have a disability, impairment or sensory loss get information he/she can access and understand and any communication support needed.  We ask patients, services users and carers if they have information or communication needs and how we can meet those needs. We record this information on records, highlight this so it is clear to colleagues, share this as appropriate and provide information in the correct format as needed. You can read more about this on the NHS England website

Self-Certification Licence 

First Community's self-certification licence can be downloaded here: Self certification 2021

Information Governance

Data Protection Officer Report 2019/20

Privacy Notice

First Community's Privacy Notice was  updated in July 2019 and outlines how we manage your personal information and how we meet our obligations under the GDPR (General Data Protection Regulation) 2018.

This document explains:

  • Why we collect information about you
  • Your rights
  • How we use your information
  • Oversight and responsibility - including details of our Senior Information Risk Owner, the Caldicott Guardian and Data Protection Officer. 


First Community are committed to the continuous improvement of Information Governance through the development of clear policies and procedures for the whole organisation.

Fraud, Bribery and Corruption Statement

You can read First Community's statement on our approach to fraud, bribery and corruption here

Modern Slavery Statement 

Domestic Abuse Statement

Domestic abuse - you are not alone

First Community Health and Care is committed to supporting victims and survivors of domestic abuse.

Domestic abuse is not always visible, it can feel scary and isolating but you are not alone.

If you, or a loved one, are the victim of domestic abuse our practitioners can help you to access confidential support through East Surrey Domestic Abuse Service (ESDAS).

Contact ESDAS in confidence on 01737 771350 9am - 4pm Mon – Fri



SMS  07860 039720

If it is safe to do so, you can also download the Bright Sky App or visit their website which is for anyone experiencing domestic abuse, or who is worried about someone else.

In an emergency dial 999

Keeping Children and Adults Safe Statement