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Following your continence assessment you may have been prescribed pads for daytime, pads for night-time, fixation pants.
You will receive a dispatch note with your first pad delivery explaining how to activate further pad orders which are delivered on a 12-weekly basis. The pad delivery cycles are fixed and cannot be changed.
If you do not activate a pad delivery within 4 months after your last delivery, you will not receive further pad orders.
Details of how to activate your future deliveries through Tena can be seen below:
- Patient line: 0345 741 3643
- Option 1 for automated order activation
- Option 2 for care homes
- Option 3 to speak to an advisor
- Manage your account and place your orders by registering online at https://connect.tena.co.uk/
- You can also activate your orders online via www.tena.co.uk/order
The Continence service can support you with any difficulties with this process.
If you have a change in your condition and find your product prescription no longer meets your needs, please contact us to arrange a reassessment.
Telephone: 017373 777712
Email: fchc.continence@nhs.net
If you would like this information in another format, for example large print or easy read, or if you need help communicating with us:
First Community (Head Office)
Call: 01737 775450 Email: fchc.enquiries@nhs.net Text: 07814 639034
Address: First Community Health and Care, Consort House, 5-7 Queensway, Redhill, Surrey, RH1 1YB.
For office use only: PFD_LTC042ContinenceProductOrderingv1 Publication January 2025