Strategic Approach, Vision and Values

Our vision

To work in partnership with people living and working in our community to deliver outstanding lifelong local NHS healthcare, supporting everyone to achieve their potential.

Our values

Our values underpin all that we do at First Community.

First-rate care

We are trained and knowledgeable professionals committed to providing seamless high quality, timely and safe care without boundaries. We are empathetic to the needs of service users, their families and carers, celebrating patient choice.

First-rate people

We are caring, conscientious, compassionate and approachable people, supported to develop our potential. We are respectful and listen, to understand what is important to others. We are effective at communicating with confidence and authenticity. We are flexible and adaptable to our community and its requirements of health care services.

First-rate value

We are efficient and effective in our business, continually learning and improving, and are intellectually curious. We deliver value for money, bespoke care, focused on the health of the service user. We offer value back into the community, leaving a social impact locally.

Our Strategic Plan is delivered through four Ps - People: Performance: Partnerships: Planet

First Community is an employee-owned social enterprise, created in 2011 with the vision of working in partnership with people living and working in our community to deliver outstanding lifelong local NHS healthcare, supporting everyone to achieve their potential through the provision of 'First-rate care' by 'First-rate people' offering 'First-rate value'. We provide health and care services across east Surrey and parts of West Sussex and are part of the Surrey and Sussex Integrated Care Board (ICB).

Our strategic approach guides our annual business planning and our strategic direction as an organisation.

People: Recruitment and retention and living and working in our community
Performance: Financial viability, data collection and monitoring and quality and safety impacts, outcomes and impacts
Partnership: Importance of internal and external relationships and partnerships, use our scope of influence working to tackle priorities across partnerships to improve services for local people
Planet: Delivering our sustainability plan.

We play to our strengths and build on what we have learned.

We do the right things at the right geographical scale be that within a Primary Care Network, across east Surrey with our placed based partners, within our neighborhoods or Surrey wide as part of the Surrey and Sussex ICB. 'Right' is determined by the needs of those who use our services, fit with partners and the delivery of best value to the taxpayer.

Our strengths

Delivery of services that are continuously improving
Adapting our services to support effective system working
Maintaining robust financial management and offering excellent Value for Money - investing in the key areas that are critical to our future
Being the glue in our system, both in service delivery terms and by displaying collaborative behaviours
Being strong enough to hold uncertainty but adaptable enough to act when opportunities arise
Growing through integrated working and service development with partners rather than competition.