Urgent Community Response (UCR) Service

As part of our responsive services the Urgent Community Response (UCR) Service provides an urgent response in the community to east Surrey residents seven days a week from 8am to 8pm.

The Urgent Community Response Service provides an urgent response in the community to east Surrey residents seven days a week from 8am to 8pm.

This service is delivered by a multidisciplinary UCR team that aim to give patients the right care in the right place, including in their home if it is safe to do so, to prevent hospital admissions or readmissions.

Referrals to the service will be accepted from GPs, the ambulance service and other healthcare professionals only. Patients cannot self-refer.

All referrals are triaged and assessed by the team. If clinically necessary, patients will be seen within two hours, but they may also be seen later that day or the next day if required.

Patients will have interventions put in place that last up to 72 hours. At the point of transfer, the UCR team will send a discharge summary, detailing treatment, and ongoing plans.

The service, which accepts referrals from health care professionals for adults living in east Surrey only, will enable First Community to continue delivering first-rate health care in the community and further support working effectively with partners to ensure people get the right level of help and support at the right time.

If you are a healthcare professional and would like more information about the Urgent Care Response Service, email service manager Glenda Vella at g.vella@nhs.net